Register Password Reset Verification Methods

If you forget your password, or have been locked out of your account, you can use your security info and your mobile device to reset your password.

Set up your password reset verification methods

1. Open the web browser on your device and go to the Security info page.

2. The following options will be available for you to set up as your security verification methods. We strongly recommend that you use more than two as your security verification methods, in case one of your methods becomes unavailable, as you will be required to use two to reset your password.

   • Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method. For more information about setting up the app, see Set up an authenticator app as your verification method.

   • Text messaging: Choose to send yourself text messages to your mobile device. For more information about setting up text messaging, see Set up text messaging as your verification method.

   • Phone calls: Choose to get a phone call to your registered phone number. For more information about setting up phone calls, see Set up a phone number as your verification method.

   • Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method. For more information about setting up an email address, see Set up an email address as your verification method.

   • Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method. For more information about security questions, see Set up security questions as your verification method.
     
     

3. After you select and setup at least two methods, choose Finish to complete the process.

If you run into any issues, please contact the Service Desk for assistance.